If you or someone you love is showing signs of a gambling problem, help is just a click or phone call away.

The Voluntary Self Exclusion Program

If you find yourself gambling too much, or if it no longer feels like a game, the Voluntary Self-Exclusion program can be an important first step in helping you control your gambling.

To enroll in the program please ask to speak to an Operations Director at our gaming premises or visit the GameSense Info Centre at either casino.

To enroll off-site please call 204-957-2500 ext. 8468.

To self-exclude specifically from PlayNow.com, log-in to your PlayNow.com account. Within the "My Account" section access "Self-Exclusion". The screens will guide you through the process of completing your voluntary self-exclusion.

The Voluntary Self Exclusion brochure below has further information about the sign-up process, frequently asked questions and the process for ending your Voluntary Self-Exclusion once your self-selected time frame is over.

VSE Brochure

Ending Your Voluntary Self Exclusion

You may choose to end your Voluntary Self Exclusion once your time period is over. You must first complete the free of charge course, Pause & Plan after your Voluntary Self-Exclusion ends. The course will help you develop a plan for returning to gambling, if that is what you choose.

You can take the Pause and Plan course online by clicking here.

It will take approximately 2 hours to complete this course.

High-speed internet is required to access the online course. The course is not designed for tablets or smartphones.

Completing the Pause & Plan course DOES NOT conclude your Voluntary Self Exclusion. You will remain in the program until you write a letter requesting to return to the casino and receive an acknowledgment back from Manitoba Liquor & Lotteries.

You may submit your request letter, signed by you, in one of two ways:

  1. By Mail
    Corporate Security
    Manitoba Liquor & Lotteries
    1390 Pacific Avenue
    Winnipeg, Manitoba
    R3E 3R9

    Be sure to include your current return mailing address. We cannot process your request without it.

  2. By email
    VSE@mbll.ca
    A signed letter is required. Scan your letter and send with your email as an attachment.

Once you have received acknowledgment from Manitoba Liquor & Lotteries that your letter was received and accepted, you may re-enter the gaming premises and/or register for an account on PlayNow.com.

Please allow approximately one full business week for processing.

The following organizations provide support if you or a loved one is suffering from issues related to gambling.

Online

Addictions Foundation of Manitoba (AFM): AFM provides professional counseling services free of charge if you or someone you know has a problem with gambling.

Community Financial Counseling Services (CFCS): CFCS can help if you are having difficulties managing your finances due to a gambling problem.

Gambler’s Anonymous: A 12 step self-help group that can support you if you want to stop gambling.

Gam-Anon: A 12 step self-help group that can support you if your family member or friend is having problems with gambling.

Gambling Self-Help: Self-help modules for probelm gambling

GamTalk: An online discussion and support community that offers live chatting, a forum to present questions and respond to others, and stories about recovering from gambling problems.

By Phone

The Problem Gambling Helpline provides help 24 hours a day, 7 days a week: 1-800-463-1554